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Terms of Service

Last updated: May 2026

The short version

You own every word you write in WriteLoom. We will never train on your work or sell your data. You can cancel any time and take your manuscripts with you. AI features are included in paid subscriptions, with the single exception of audiobook narration, which runs on your own ElevenLabs key. The rest of this document is the longer, careful version.

1. Acceptance

By creating an account or using WriteLoom (the “Service”), you agree to be bound by these Terms of Service and our Privacy Policy. If you are using WriteLoom on behalf of an organization, you represent that you have authority to bind that organization to these terms.

If you do not agree to these terms, do not use the Service.

2. Eligibility

You must be at least 13 years old (or 16 in jurisdictions where that is the age of digital consent) and capable of entering into a binding contract under the laws of your jurisdiction. If you are under 18, you must have a parent or legal guardian's permission to use the Service.

3. Your account

You agree to provide accurate account information and to keep your login credentials secure. You are responsible for all activity that occurs under your account. We strongly recommend enabling two-factor authentication, available from Account → Security.

Each person may create one account for personal use. Teams, writing partners, and small presses can collaborate on a single project via the Tapestry tier; do not share a single account across multiple individuals.

You agree to notify us promptly at [email protected] if you suspect unauthorized access to your account.

4. The service

WriteLoom is a writing workspace organized into eight studios (Plan, Write, Edit, Media, Design, Pitch, Sell, Market). The service is provided over the public internet at writeloom.app and accessible from any modern web browser. We may add, modify, suspend, or remove features at our discretion, though we will try to give meaningful advance notice for material changes.

5. Subscriptions and billing

The Service is offered on four tiers:

  • Thread, free forever, no card required.
  • Spool, $12 per month when billed annually.
  • Loom, $24 per month when billed annually.
  • Tapestry, $59 per month when billed annually.

Monthly billing for paid tiers is also available at a 20% premium over the annual rate. Paid subscriptions renew automatically at the end of each billing period until you cancel. Prices may change with at least 30 days' advance notice; existing paid subscribers keep the price they signed up at until the next renewal after the notice period.

Payment processing is handled by Stripe. You authorize us to charge your chosen payment method for all fees owed. If a payment fails, we will retry it according to standard processor practices and notify you before suspending the account.

Students and creative-writing programs may apply for a 50% education discount on paid plans by emailing [email protected] from a verified school address.

6. Cancellation, refunds, and downgrades

You may cancel a paid subscription at any time from Account → Billing. Cancellation takes effect at the end of the current billing period; no further charges occur.

Refunds. Refunds are available within 3 days of any paid charge. No prorating after that window. To request a refund within the 3-day window, email [email protected].

Downgrades. When a paid plan ends, your account drops to the free Thread tier. Your manuscripts, project content, exports, and account stay with you; the paid studios (Plan, Edit, Pitch, Sell, Market, Design) pause until you resubscribe. Your AI quota for the paid period is not refunded in cash but is preserved if you resubscribe within 30 days.

Free-tier inactivity. Thread accounts are free forever, but to keep our storage costs reasonable, if a Thread account has no sign-in activity for 6 consecutive months, we will remove the projects associated with it. The account itself remains. We will send a warning email at least 14 days before any deletion.

7. Your content and intellectual property

You retain all intellectual-property rights in every manuscript, outline, character sheet, cover design, marketing artifact, and any other content you create or upload to the Service (your “Content”). We claim no ownership.

You represent and warrant that you have the right to upload and process the Content you put into the Service, that it does not infringe anyone else's copyright or other intellectual property, and that it does not violate any applicable law.

8. License you grant to us

You grant us a limited, non-exclusive, royalty-free license to host, store, transmit, display, and process your Content solely to operate the Service for you. This includes the AI processing steps you trigger by using AI features, the export pipeline when you export, and the email pipeline when we send you a transactional message.

The license is limited to the purposes above. We do not use your Content to train AI models, to generate datasets, for marketing, for advertising, or for any other purpose. The license ends when you delete the Content or your account.

9. AI features and outputs

WriteLoom includes optional AI features powered by third-party vendors. AI usage on paid subscriptions is included at no per-call cost, subject to the token quotas published on the pricing page. The single exception is audiobook narration, which uses your own ElevenLabs API key because ElevenLabs charges by character of speech generated.

AI outputs. AI features can hallucinate, produce biased text, or generate content that infringes someone else's rights. You are responsible for reviewing every AI output before publishing, sending, or otherwise relying on it. Use a human editor and proofreader before you publish your book. We do not warrant that AI outputs are accurate, original, or fit for any specific purpose.

Vendor terms. By using AI features you agree that we may transmit the necessary context to our AI vendors as described in the Privacy Policy. Each vendor we use is bound by a written agreement that prohibits training on the content we send.

10. Acceptable use

You agree not to use the Service to:

  • Create, store, or distribute content that sexualizes minors, depicts non-consensual sexual acts, or otherwise constitutes child sexual abuse material (CSAM). We will report violations to the National Center for Missing & Exploited Children (NCMEC) or the equivalent authority in your jurisdiction.
  • Infringe anyone else's copyright, trademark, trade secret, or other intellectual-property right.
  • Misrepresent another writer's work as your own, or pass off AI-generated text as a specific real person's writing without their permission.
  • Generate or distribute malware, phishing content, spam, or other malicious payloads.
  • Harass, defame, threaten, or stalk any specific individual. Fictional characters are fine; specific real people targeted with malicious intent are not.
  • Attempt to reverse-engineer the Service, scrape it, probe it for vulnerabilities (outside our responsible-disclosure program), or interfere with its operation.
  • Resell or sublicense the Service to others without our written permission. The Tapestry tier's collaborator seats are for your own project team, not for reselling access.
  • Use the Service for any purpose that is illegal in your jurisdiction or that violates applicable export-control, sanctions, or data-protection laws.

NSFW mode. WriteLoom supports adult fiction. The NSFW mode in the Write studio (available on Loom and Tapestry) routes AI calls through a more permissive vendor for explicit consensual content between adults. The above prohibitions still apply.

Enforcement. We may suspend or terminate any account that violates this section. We will give you notice and an opportunity to respond where reasonable, but we may act immediately in cases of clear and serious violation.

11. Beta and early-access features

Some features are marked as beta or early access. They are provided “as is” without any warranty and may change, break, or disappear at any time. Feedback you provide about a beta feature may be used to improve the Service, non-confidentially, and without obligation on our part.

12. Service availability and no warranty

We try to keep the Service running reliably, but we do not guarantee any specific uptime or availability. The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, secure against every threat, or that any AI output will be accurate or suitable for publication.

13. Limitation of liability

To the maximum extent permitted by law, in no event shall WriteLoom, its operators, officers, employees, agents, or vendors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation loss of profits, revenue, data, manuscripts, goodwill, or other intangible losses, arising out of or in connection with your use of the Service.

Our total cumulative liability for any claims arising out of or related to the Service or these terms shall not exceed the greater of (a) one hundred US dollars ($100), or (b) the total amount you paid us for the Service in the twelve months preceding the event giving rise to the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless WriteLoom and its operators from and against any third-party claim, demand, loss, or damage (including reasonable attorneys' fees) arising out of (a) your Content, (b) your violation of these terms, (c) your violation of any law or third-party right, or (d) your use of the Service in a manner not authorized by these terms.

15. Termination

By you. You may stop using the Service and delete your account at any time from Account → Privacy → Delete account. Deletion is permanent and removes your data from live systems immediately and from backups within 30 days.

By us. We may suspend or terminate your account for material violation of these terms, for non-payment after reasonable notice, or if we are required to do so by law. We will give you notice and an opportunity to export your Content where reasonable.

Sections 7, 8, 13, 14, 16, and any other provisions that by their nature should survive, will survive termination of these terms.

16. Disputes and governing law

These terms are governed by and construed in accordance with the laws of the jurisdiction in which WriteLoom is incorporated, without regard to its conflict-of-law principles. The specific jurisdiction is available on request at [email protected].

Informal resolution first. Before filing any formal claim, you agree to contact us at [email protected] and give us at least 30 days to attempt to resolve the dispute in good faith.

Class-action waiver. To the extent permitted by applicable law, you and we agree that any dispute will be resolved on an individual basis only and not as part of a class, collective, or representative action.

Nothing in this section prevents either party from seeking injunctive or equitable relief in court to protect intellectual-property rights or confidential information.

17. Changes to these terms

We may update these terms from time to time. If we make material changes, we will notify you by email and post a notice on the Service at least 14 days before the change takes effect. Your continued use of the Service after the effective date constitutes acceptance of the updated terms. The date at the top of this page reflects the last revision.

18. General provisions

Entire agreement. These terms, together with the Privacy Policy and any other policies referenced here, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements.

Severability. If any provision of these terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect.

No waiver. Our failure to enforce any right or provision of these terms is not a waiver of that right or provision.

Assignment. You may not assign these terms or your account to anyone else without our written consent. We may assign these terms in connection with a merger, acquisition, or sale of assets, subject to the notice provisions in the Privacy Policy.

Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, government action, or infrastructure outages at major upstream providers.

No third-party beneficiaries. These terms do not create any third-party beneficiary rights.

19. Contact

For questions about these terms, email [email protected]. For everything else, email [email protected]. We answer fast.

Pair with our privacy policy.